Acts Retirement-Life Communities

Director of General Services & Hospitality

Location/Org Data : Name Matthews Glen
Posted Date 2 months ago(4/12/2023 6:00 PM)
Position Type
Location : Address
733 Pavilion Drive
Location : Location


Note: Any salary estimate specified by this job board may or may not align with our organization's compensation philosophy. Please apply to connect with a representative who can provide more details.


Join our team and grow with us both professionally and personally!

Acts Retirement-Life Communities is the nation’s largest not-for-profit owner, operator, and developer of resort-style continuing care senior living communities, including independent living, assisted living and skilled nursing care. The Acts family proudly consists of 26 communities in 9 states, and over 7,000 employees. Acts provides residents with a lifestyle that includes on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare, activity programs, and much more. Our employees are inspired by a culture of Loving-Kindness, and we are fully committed to appreciating the array of backgrounds and talents demonstrated by our employees.

Matthews Glen is currently seeking qualified candidates for our Director of General Services & Hospitality position. Our beautiful, gated community is located in Matthews, NC just minutes from the city of Charlotte. We are part of a family of communities focused on value, quality, and hospitality.


In this role, you will be responsible for overseeing the day-to-day operations of the community’s general services departments, which includes culinary, property management, event planning, environmental services, security, and transportation. Specific responsibilities include assuring compliance with all applicable Federal, State, and local regulations, assuming budgetary responsibility, maintaining the appearance and operations of the physical plant, and safeguard provisioning of all daily service to residents consistent our mission statement & vision. You will oversee amenities such as our casual and fine dining venues, beauty salons, fitness centers, security, transportation, and maintenance/grounds.


As the Director of General Services & Hospitality, you will oversee all operational, quality, and guest related aspects of running the community, supervise and organize all staff, and ensure that the high standards that the company expects are maintained whilst meeting or exceeding any service and sales targets set by senior management.


The ideal candidate will meet the following requirements:

  • Bachelor’s degree from an accredited college or university in hotel/resort management or a related field

  • Minimum of 10 years' experience in the hospitality industry, with a significant luxury experience, ideally including experience in resort locations focused on the highest satisfaction levels of guests

  • 5-10 years' experience as a General Manager or Asst. General Manager

  • Strong leadership and interpersonal skills

  • Ability to guide operational performance with inspirational leadership; responsible for providing daily leadership and oversight of team members to ensure operational goals and service standards are met

  • Ability to coach and develop team members in all areas of performance including behaviors related to the resident and fellow service team experience

  • Must be able to communicate effectively with all stakeholders

  • Ability to oversee restaurant services in multiple venues as well as housekeeping, security, transportation, event management, and maintenance services for guests, residents, and stakeholders

To protect the health and safety of our residents, employees, and the communities we serve, Acts has implemented a universal COVID-19 and Influenza (Flu) vaccination requirement for all employees. Qualified reasonable accommodation requests for medical and religious exemption will be reviewed by the Human Resources Department.


Full-time employees are eligible for a generous benefit package including health benefits (medical, dental and vision), health spending account, life insurance, disability programs, 401(k) with 4% company match, paid time off (PTO) and holidays, and much more!

For more information or to apply, visit us at

Acts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender identity or expression, sexual orientation, marital status, national origin, disability, veteran status, or any other characteristic protected by law. Acts is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.




Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.