Acts Retirement-Life Communities

General Manager / Director of Hospitality

Location/Org Data : Name Indian River Estates
Posted Date 2 weeks ago(9/18/2023 3:15 PM)
Position Type
Location : Address
2250 Indian Creek Boulevard West
Location : Location
US-FL-Vero Beach


Note: Any salary estimate specified by this job board may or may not align with our organization's compensation philosophy. Please apply to connect with a representative who can provide more details.


Join our team and grow with us both professionally and personally!


Next Day Pay: Work today, get paid tomorrow with our PayActiv benefit! We strongly believe in providing our team members with great benefits, such as tuition reimbursement, commuter benefits, scholarship awards, professional development programs, university partnerships, referral and discount programs, appreciation events, wellness initiatives, and much more!


Indian River Estates is currently seeking qualified candidates for our Director of General Services & Hospitality position. Our beautiful, gated community is located in Vero Beach, FL. We are part of a family of communities focused on value, quality, and hospitality.


In this role, you will be responsible for overseeing the day-to-day operations of the community’s general services departments, which includes culinary, property management, event planning, environmental services, security, and transportation. Specific responsibilities include assuring compliance with all applicable Federal, State, and local regulations, assuming budgetary responsibility, maintaining the appearance and operations of the physical plant, and safeguard provisioning of all daily service to residents consistent our mission statement & vision. You will oversee amenities such as our casual and fine dining venues, beauty salons, fitness centers, security, transportation, and maintenance/grounds.


As the Director of General Services & Hospitality, you will oversee all operational, quality, and guest related aspects of running the community, supervise and organize all staff, and ensure that the high standards that the company expects are maintained whilst meeting or exceeding any service and sales targets set by senior management.


The ideal candidate will meet the following requirements:

  • Bachelor’s degree from an accredited college or university in hotel/resort management or a related field

  • Minimum of 10 years' experience in the hospitality industry, with a significant luxury experience, ideally including experience in resort locations focused on the highest satisfaction levels of guests

  • 5-10 years' experience as a General Manager or Assistant General Manager

  • Strong leadership and interpersonal skills

  • Ability to guide operational performance with inspirational leadership; responsible for providing daily leadership and oversight of team members to ensure operational goals and service standards are met

  • Ability to coach and develop team members in all areas of performance including behaviors related to the resident and fellow service team experience

  • Must be able to communicate effectively with all stakeholders

  • Ability to oversee restaurant services in multiple venues as well as housekeeping, security, transportation, event management, and maintenance services for guests, residents, and stakeholders


Team members are eligible for a generous benefit package including health benefits (medical, prescription, dental and vision), flexible spending accounts, life insurance, disability programs, 401(k) plan (with 4% company match after one year of employment), paid time off and holidays, and much more! Eligibility may vary based on status.


For more information or to apply, visit us at and join our Talent Network to receive e-mail alerts with new job opportunities that match your interests!


Acts Retirement-Life Communities is one of the largest not-for-profit owners, operators, and developers of resort-style continuing care senior living communities, including independent living, assisted living, and skilled nursing. The Acts family proudly consists of 26 communities in 9 states, and over 7,000 team members. Acts provides residents with a lifestyle that includes on-campus conveniences, services, and amenities such as casual and fine dining venues, beauty salons, fitness centers, security, healthcare, activity programs, and much more. Our team members are inspired by a culture of Loving-Kindness, and we are fully committed to appreciating the array of backgrounds and talents demonstrated by our team members.


Acts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender identity or expression, sexual orientation, marital status, national origin, non-disqualifying disability, veteran status, or any other characteristic protected by law. Acts is committed to providing reasonable accommodations for candidates with disabilities in our hiring process.


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